A crisis of communication.

Author:Clarke, Robyn D.
Position:Employee- management - Review - Brief Article

Leadership requires an open give and take

The big-screen workplace comedy of 1999, Office Space, offers great lessons on management and professionalism. In it, a division vice president relays information to his staff via memos and through the incessant haranguings of the supervisors who report to him. He also makes his rounds to individual staffers, issues a directive, and walks away without waiting for so much as a response, never mind a discussion. Not exactly the best method for fostering open communication--a key component of an efficient office,

In the movie, this behavior is hilarious. In real life, however, it's disastrous, "Whether he or she intends to or not, a leader dictates the behavior of his or her staff by the way he or she communicates' both verbally and nonverbally, says Susan Annunzio, author of eLeadership: Proven Techniques for Creating an Environment of Speed and Flexibility in the Digital Economy (The Free Press, $25). For example, when a manager stays locked up in his or her office and withholds information from employees, he or she is fostering a secretive environment; "When you do decide to come out and talk with the staff, they will think you are lying to them. And that makes them think they can lie back to you."

Communication is a huge part of a manager's job. And since...

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